Punctuality in every online spanish lesson or your money back. We respect your time and ours and take punctuality seriously. Punctuality leads to a great tutor-student relationship and a consistent stress-free learning experience. Learning Spanish over Skype makes punctuality a whole lot easier for you and for us! Expect a clear connection with Skype every time or your money back. Technology is available to help us and make life easier. If you need help with your computer, Skype, or anything technology-related, please let us know before your first call. Feel free to request a phone call before your free trial Spanish lesson to make sure things are working perfectly. Source: https://www.spanish55.com/